The Psychological Services and Research Centre (PSRC) is a training facility for the University of Windsor’s Doctoral Program in Clinical Psychology. The PSRC seeks to enhance the emotional and interpersonal functioning of members of the University of Windsor community by providing confidential individual and group psychotherapy to university students free of charge. Students wanting other forms of assistance (e.g., crisis intervention, academic or legal counseling, study skills training, or medical assistance) are referred to appropriate services on campus or in the Windsor community. Increasingly, the PSRC is expanding services to specific client groups in the Windsor community. Comprehensive psychological assessments of children, adolescents, and adults are available to the Windsor community on a sliding fee scale.
Clients at the PSRC are seen by graduate student trainees in therapy and assessment classes and all trainees are supervised by Psychology Department faculty members and staff who are Registered Psychologists in the Province of Ontario. Supervision is conducted in various ways and generally includes videotaping, but may also include audiotaping, direct observation, and/or group supervision. Tapes are used only for the purpose of training/supervision and are erased at the end of the training/supervision.
As part of our commitment to quality services, we ask clients to complete self-report measures of their symptoms and functioning before each therapy session, and self-report measures of their experience of the session at the end of each session. The information from these questionnaires becomes part of the therapy and help us to tailor the therapeutic work to clients’ needs.
Students seeking individual psychotherapy services at the University of Windsor should go first to the Student Counseling Centre (SCC), Room 293, CAW Centre. The SCC provides assessment, crisis intervention, and short term counseling. If longer term therapy is indicated, the SCC may provide a referral to the PSRC. Students who wish to participate in advertised group psychotherapy programs that are offered at PSRC may contact the centre directly to register, either by phone at 519-973-7012 or in person at 326 Sunset Avenue.
The PSRC is also a source of data for psychotherapy research that is conducted by faculty and graduate students. The PSRC is connected to an international network of university psychological service centers which allows for the sharing of data across sites. Individuals who are receiving psychotherapy services through the PSRC may be asked to participate in ongoing research studies. All client information used in research is confidential and all research conducted at the PSRC is approved by the University of Windsor Research Ethics Board.
Individuals or families in the larger Windsor community who are interested in accessing psychological assessment services through the PSRC may contact the centre directly by phone 519-973-7012 or e-mail email@example.com. For more details, please see the brochures describing the child/adolescent and adult assessment programs:
Group and individual therapy services are provided free of charge to University of Windsor students. Psychological assessment services are offered on a fee-for-service basis to student and staff members at the university and to the surrounding Windsor community. There is a sliding fee scale available to qualified individuals and families. Please contact the centre at 519-973-7012 for more details. All clients are charged a $10 'rebooking' fee for cancelled appointments if 24 hours' notice is not given. If a client misses two appointments without explanation, it will be assumed that service is no longer required.
Clients will be scheduled for a first appointment as soon as a therapist is available. Wait times vary during the year but generally a first appointment can be arranged within two to three weeks. The type of assistance being sought will be discussed during the initial session.
Ongoing Individual Psychotherapy
Psychotherapy is a process in which, through open and honest communication with a professional, you can come to better understand your thoughts, feelings and behaviours, and explore alternative ways of coping with your difficulties. This increasing awareness of and appreciation for yourself and for the choices available to you can help you live in a more effective and fulfilling manner.
Ongoing individual psychotherapy is appropriate for clients who need more than short term crisis intervention. Such clients are seen for regular sessions, once a week in most cases. The length of the therapy can vary and will be provided at PSRC for no longer than two academic semesters. We attempt to provide ongoing therapy from the theoretical orientation most appropriate for each client. Staff and practicum students offer ongoing individual experiential, cognitive-behavioural, emotion-focused, experiential, interpersonal, and psychodynamic therapy.
We attempt to provide ongoing therapy from the theoretical orientation most appropriate for each client. Staff and practicum students offer ongoing individual experiential, cognitive-behavioural, emotion-focused, integrative, interpersonal, and psychodynamic therapy.
During the academic year, groups with discussions focused on different topics of interest to the student body are offered. These groups are advertised throughout the year. Group topics offered in previous years have included ongoing therapy groups (e.g., Depression and Mood Disorder Group) and single-session Student Wellness Information Meetings (SWIM) focused on various topics. Below are examples of SWIM topics in recent sessions:
Fostering Personal Strength & Overcoming Obstacles
Building Healthy Coping Skills
Substance Use & You: Finding a Balance
Coping with Self-Harm & Suicidal Thoughts
Building Healthy Relationships
Changing Thoughts & Behaviours
Self-Care & Maintenance
During the academic year, PSRC staff work with the students from graduate courses to conduct assessments on selected clients who would most benefit from such psychological assessment.
The needs of some clients can best be met by another professional (e.g., psychiatrist, physician), another facility on campus, or another agency in the Windsor area (e.g., Hiatus House, Sexual Assault Crisis Centre, Family Service Agencies, and Windsor Regional Hospital). Referrals are made to assist these clients in obtaining relevant, timely assistance that best meets their needs.
We strictly adhere to the professional standards of confidentiality adopted by the College of Psychologists of Ontario. The fact that you come to the Psychological Services and Research Centre (PSRC) and the information you share with your therapist are kept private and confidential.
We are required to keep records of your visits and these records stay at the Centre. They will not be shared with anyone else at the University. By law, we may not reveal anything about you to anyone without your written permission, with the following exceptions.
Reports to a therapist about current child abuse.
Reports to a therapist about sexual transgressions by another health care professional.
An order from a judicial court of law.
Threats of clear and imminent danger to the physical safety of any individual.
A random review of a psychologist's files by confidential "Quality Assurance Assessors" when required by the Health Disciplines Act of Ontario.
Our privacy procedures are described in greater detail in the brochure titled "Protecting the Privacy of Your Personal Health Information" available at the PSRC.
Please feel free to contact us for further clarification and explanation of our standards of professional practice.
Dr. Sylvia Voelker (Associate Professor, Director)
Dr. Sandra Paivio (Professor, Supervising Psychologist)
Dr. Ben Kuo (Associate Professor, Supervising Psychologist)
Dr. Annette Dufresne (Supervising Psychologist)
Paulette Lafleur-Fleming (Office Coordinator)
Katelyn Boersma, M.A. (Advanced Practicum Student)
Erica Chu, M.A. (Advanced Practicum Student)
Carolyne Lee, M.A. (Advanced Practicum Student)
Amanda Levine, M.A. (Advanced Practicum Student)
Miea Moon, M.A. (Advanced Practicum Student)
Paulette Lafleur-Fleming, Office Coordinator
Phone: 519-253-3000 ext. 7012 or 519-973-7012
Psychological Services and Research Centre
326 Sunset Ave.