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Department of Human Resources
Service Excellence

IT Support Technician Tentative Classification "IV" in the Faculty of Nursing

Job Posting Number: 2018-13-23
Employee Group:
Closing Date: Monday, May 28th, 2018 - 4:00pm

The Information Technology (IT) Support Technician will support the day-to-day operations of the technical/ audio/visual related equipment and computer software/hardware ensuring the smooth functioning of Faculty operations and activities in Nursing-owned classrooms, labs, and workstations.


The successful candidate will have:

• Bachelor degree in Computer Science or related technical discipline, or 3 year College Computer Systems diploma, or equivalent experience as deemed appropriate by the Faculty.

• Ability to function effectively in a decentralized, diverse working environment.

• 2 years’ experience in desktop / IT support:

     o Microsoft and Mac OSX operating system troubleshooting

     o Desktop security (e.g. virus/spyware removal) o Networking (computer to switch) and LANs (file and print sharing)

     o Supporting A/V equipment such as electronic whiteboards, video displays, projectors and other A/V hardware devices

     o Component level repair

• Proficiency using Microsoft Office, Outlook, Office 365, and other commonly used business applications

• Strong customer service orientation and excellent interpersonal skills

• Clear verbal and written communication skills, with ability to explain technical concept to users

• Excellent organizational, prioritization, and multi-tasking skills, often in time sensitive situations

• Ability to work both with minimal supervision and as part of a team

• Ability to learn and adapt to new technologies, tools and processes

• Demonstrated ability to take initiative, analyse issues, and problem solve with respect to technology

• Working knowledge of Drupal or similar content management software

• Ability to maintain confidentiality, discretion, tact and diplomacy

• Ability to work a flexible schedule occasionally as required

• Attention to detail and accuracy with respect to work functions and communications

• Knowledge of current IT policies, processes, procedures, solutions, best practices and standards


• Additional certification/training in computer science, information technology or related fields

• Experience working in a post-secondary and/or healthcare environment

• Knowledge of the operating and maintenance practices and procedures for healthcare and simulation equipment (e.g. mannequins)

Rate of pay:
Tentative Classification “IV” per Schedule A of the collective agreement

Please forward your confidential cover letter, resume and Application for Employment, quoting the Ad reference number (2018-13-23), no later than Monday, May 28th, 2018 - 4:00pm. Applicants are asked to forward their documents electronically to:

We thank all applicants in advance for their interest in the University of Windsor, however, only those under consideration will be contacted. Applications submitted through employment agencies will not be considered

The University of Windsor is a welcoming community that is committed to equity and supports diversity in its teaching, learning, and work environments.  In pursuit of the University's Employment Equity Plan, members from the designated groups (Women, Aboriginal Peoples, Visible Minorities, Persons with Disabilities, and Sexual Minorities) are encouraged to apply and to self-identify.

If you need an accommodation for any part of the application and hiring process, please notify the Employment Coordinator.  Should you require further information on accommodation, please visit the website of the Office of Human Rights, Equity & Accessibility (OHREA).

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

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