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Essex Hall Theatre




School of
Dramatic Art

University Players' Refund, Exchange and Shipping Policies

There are no refunds for tickets once purchased except for cancellation of the event.

There are no exchanges once purchased unless the tickets are part of a Full or 3-Play Subscription package. Full or 3-Play subscribers who request a ticket exchange at least 24 hours in advance of the performance for which they hold a ticket may be provided an exchange to another performance of the same production for a date within the same subscription category.  There is no fee to exchange subscription tickets.

Tickets are mailed by regular Canada Post.  Tickets will NOT be mailed if a purchase is made within 14 days of the performance.  Tickets will be held at the Will Call window of the University Players box office.  Please bring your receipt to pick up your ticket(s).